Return/Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, we'll need proof of purchase (order number) and item must be in the same condition that you received it, unused and with the tag still on.

To start a return, you can contact us at support@alteredclub.com. Please note that returns will need to be sent to the following address: [11925 West Thunderbird Road #996, El Mirage Arizona 85335, United States]

You can always contact us for any return question at support@alteredclub.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We can exchange your item for a different color or size as long as the item is in stock and you've contacted us within the 14 day exchange period.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@alteredclub.com.